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In healthcare, it’s typical for collections staff to not understand how to gather data needed to aggressively collect patient debt, and how to use technology to speed the process. This lack of understanding causes a communication gap that sometimes impedes account receivables collections. Bridging this gap is the essence of KWS Healthcare’s mission.KWS Healthcare provides skilled industry consultants to help clients better understand the flow of operational data and their use of IT systems to maximize collections. We act as interpreters to give administrators and staff a fresh perspective on efficiently gathering patient accounting data and on using or improving their existing infrastructure to maximize the effectiveness of billing and collections.KWS Healthcare provides:       TrainingAt KWS Healthcare, we conduct customized training programs for Patient Accounting staff and management based on your specific requirements. Training topics include, but are not limited to, the following:➢ Customer Service Conflict Resolution➢ Point of Service Collection Techniques➢ Intense Payer Specific Billing Requirements➢ Account Documentation➢ Assertive Follow up➢ Fair Debt Credit and Collections Act (FDCPA)➢ Managing current resources for maximum results
Consulting ➢ Software vendors➢ Hospitals➢ Large Physician Practices➢ Home Health Agencies➢ Skilled Nursing Facilities➢ Rehabilitation Centers➢ various other Healthcare ProvidersWe work with you to develop a custom solution to maximize debt collections. Using our staff offers you an alternative to using in-house resources by offering a high-level of practical experience, ingenuity, and innovative technology.
Interim Executive Management
KWS Healthcare can perform an Operational Performance Review of your Revenue Cycle that includes an analysis of:➢Patient Access➢Charge Entry➢Billing➢Cash Posting➢Contract Management➢Follow-upWe provide you with full color reports that document the findings of each review.Work Sample: Medicare Graph (PDF) and Medicaid Graph (PDF)
Conversion Assistance/Project ManagementKWS Healthcare is here to guide the conversion and implementation of billing and accounting systems projects by providing consultants as subject matter experts. We have the practical experience to thoroughly analyze test scenarios for accuracy and appropriateness.
KWS Healthcare performs outsourcing evaluations to assess the effectiveness of the current outsourcing relationship. Assessments are helpful as a baseline toward establishing transition programs to re-establish in-house collections. Our team has completed many relevant projects that involve:➢ Conducting assessments of the work done by current outsourcing vendors.➢ Managing reconciliation of outsourced accounts in preparation for the accounts to be reassigned to in-house staff.➢ Conducting training for in-house staff to assure the collection momentum will increase and/or continue once the accounts are reassigned internally.➢ Reviewing current workflow and assignment methodologies for effectiveness in preparation for bringing accounts back from outsourcing.
Patient Accounting/Billing Technical Assessments
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